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Store Policies

We'd like to think that our store policies are a form of communication in the way we do business, and we want you the buyer to be completely informed when doing business with Carolina Clover. We believe customer focused service is how we can earn your return business so here goes:

Shipping:

Your shipping rate will be quoted at the time of purchase. We run specials on shipping from time to time so your rate will vary accordingly. And because we are frugal, just like you, we send our items our USPS as our preferred shipping method. So you won't see options for Fedex, UPS and the like they just simply aren't our fav's. Plus, we have a fantastic mailman who is more than thrilled to handle your package with care, so why not?

We have some items that are shipped straight from our supplier, and they will ship via the method they choose and we will always provide you tracking information once we receive notification that an item has shipped.

Our turn around time for most items to get in the mail to you is approximately 2 days on non personalized items. Personalized items can take up to 3 weeks for production before they are shipped. But that doesn't mean it won't be longer under busier circumstances and manufacturers delays. So unless otherwise indicated, your item get in the mail to you within 2 business days.

If you need an item rushed, please add "RUSH MY ITEM" to your shopping cart at a fee of $15.00 and your personalized item will be moved to 2-day shipping service, but the production times we've quoted here still apply.

Returns

We want you to keep your Carolina Clover purchase forever and ever and ever, but it you find you need to return an item for whatever reason, we will accept returns within 30 days of ship date on non personalized items. 

Personalized, engraved, monogrammed, and embroidered items may not be returned unless we make a mistake in the personalization.

Manufacturer Defects or Damage in Shipping

We stand behind all our products sold here at CarolinaClover.com as  quality jewelry and gift items hand selected by us and packed and shipped in the method appropriate for the item.  Mistakes and mishaps do happen, and if this is an issue with an item you purchased from us, please contact us to let us know. We follow a "claim"policy when reporting a manufacturer defect or shipping damage. Please be prepared to email us a picture (cell phone pictures are fine) of the damage so we may follow up with our manufactuer and get a replacement item in production for you.  Replacements are not sent automatically, we must have a picture to review or have the item sent back to us to avoid incurring any additional charges for you or us. If a picture cannot be provided or the item cannot be sent back to us, you may incur a replacement value fee to issue you a new item. Please submit a claim so we can determine how best to resolve the issue for all parties involved.

If you have a quality issue with your product, contact us.

Lost Shipments:

If you have provided us a verifyable shipping address as defined and accepted through UPS, FedEx, or USPS we can place an claim on your shipment and provide you a new shipment if you have done due diligence in attempting to locate your package. If you do not provide us a verifyable address, and we notify you of this issue, we will ship the package, however, and you assume all risks of package delivery. This means your purchase will not be refunded or replaced, if your package is lost in shipping to an unverifyable address.

Refunds

We will refund the full purchase price of your return, not including shipping or return shipping. Refunds cannot be issued for personalized items unless we make a mistake on the information you provided to us or if there is a manufacturer defect.

Payments

Payment may be made to us via Paypal, Google Checkout, or Amazon. You do not need a Paypal "account" to check out on our site, so don't let this alarm you if you do not have a Paypal account. Paypal will simply process your credit card for us. You will see one of two descriptions on your credit card statement one may be "Clover Gifts" and the other may be "Carolina Clover".

Privacy

Your privacy is of the utmost importance to us and we will never share or sell any personal information you provide to us. We may in some instances, contact a supplier on you behalf for whatever reason (i.e. placing an order, manufacturer defect, verifying address for shipmentetc) but it will never be for solicitation purposes unless you indicate to us you would like to receive our email marketing messages..

Security

Our shopping cart is encrypted with a SSL (security socket layer) that protects any exchange of information from the shopping cart to your method of payment via Paypal or Google Checkout.

Errors and Omissions

We take careful pride in the products, descriptions, and prices we list on our site. However, we are still human...and thus mistakes can be made. If you discover any discrepancy on our site, please bring it to our attention so we can review it and correct it if need be and provide you and our other shoppers a consistent shopping experience on carolinaclover.com.

Please let us know if you have any questions concerning our shop policies at info@carolinaclover.com

We appreciate your business!

Dawn Crowder, Designer & Store Owner